Terms & Conditions

Last updated: January 2025

1. Introduction

These Terms and Conditions govern the sale and supply of products and services by Hall-Fast Industrial Supplies through our website hall-fast.com and in-store purchases.

2. Company Information

Company Name: Hall-Fast Industrial Supplies
Address: Unit 4, Aria Park, Mansfield, NG18 4ZE, United Kingdom
Telephone: 01623 645645
Email: sales@hall-fast.com
Business Activity: Industrial Supplies, Workwear, PPE, Tools & Equipment

3. Products and Services

3.1 Product Range

Hall-Fast Industrial Supplies offers:

3.2 Product Information

We endeavour to provide accurate product descriptions and images. However, actual products may vary slightly from images shown. If you have any questions about a product, please contact us before ordering.

4. Ordering Process

4.1 How to Order

Orders can be placed:

4.2 Order Confirmation

Once your order is placed, you will receive an acknowledgement email. This does not constitute acceptance of your order. Acceptance occurs when we dispatch the goods and send you a dispatch confirmation.

5. Pricing and Payment

5.1 Prices

All prices are quoted in GBP (£) and exclude VAT unless otherwise stated. Prices are subject to change without notice. The price charged will be the price at the time of order confirmation.

5.2 Payment Methods

We accept payment by:

All payments are processed securely through PCI DSS certified providers.

5.3 Trade Accounts

Trade accounts are available for qualifying businesses. Contact our sales team for more information about credit terms and account setup.

6. Delivery

6.1 Delivery Options

We offer various delivery options including:

6.2 Delivery Charges

Delivery charges vary based on order value, weight and delivery location. Free delivery is available on orders over a certain value. Contact us for a quote on larger or heavier items.

7. Returns and Refunds

7.1 Returns Policy

If you are not satisfied with your purchase, you may return unused items in original packaging within 30 days of delivery for a full refund or exchange.

7.2 How to Return

To initiate a return, please contact our customer service team. Items should be returned with proof of purchase. Return shipping costs may apply unless the item is faulty or incorrect.

7.3 Faulty Items

If you receive a faulty or damaged item, please contact us immediately. We will arrange collection and replacement or refund at no cost to you.

8. Liability

8.1 Our Liability

Hall-Fast Industrial Supplies provides accurate product information but is not liable for:

8.2 Customer Responsibility

Customers are responsible for:

9. Complaints

If you have any complaints about our products or services, please contact us at sales@hall-fast.com or call 01623 645645. We aim to resolve all complaints within 5 working days.

10. Privacy

Your personal data is handled in accordance with our Privacy Policy and UK data protection laws.

11. Governing Law

These Terms and Conditions are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the English courts.

12. Changes to Terms

Hall-Fast Industrial Supplies reserves the right to modify these Terms and Conditions. Changes take effect upon publication on this website.

13. Contact Us

For any questions or assistance:

Email: sales@hall-fast.com
Telephone: 01623 645645
Address: Unit 4, Aria Park, Mansfield, NG18 4ZE, UK