Privacy Policy

Last updated: January 2025

1. Introduction

Hall-Fast Industrial Supplies is committed to protecting the privacy of its customers and website visitors. This privacy policy explains how we collect, use and protect your personal data when using our website and services.

2. Data We Collect

2.1 Data You Provide Directly

When you use our website or contact us, we may collect:

• Name and contact details
• Email address
• Phone number
• Company name and business address
• Order details and purchase history
• Payment information (processed securely by certified payment providers)
• Enquiries and communications

2.2 Data Collected Automatically

During your visit to our website, we may collect:

• IP address
• Browser type and operating system
• Pages visited and duration of visit
• Referral source
• Product search history and preferences

3. How We Use Your Data

We use your personal data to:

• Process and fulfil your orders
• Communicate with you about your orders and enquiries
• Provide quotations and product information
• Process payments securely
• Provide customer support and assistance
• Improve our services and personalise your experience
• Analyse website traffic and usage
• Send you marketing communications (with your consent)
• Comply with our legal obligations

4. Legal Basis for Processing

Processing of your data is based on:

• Your consent (newsletters, promotional offers)
• Performance of a contract (order processing)
• Our legitimate interests (service improvement, fraud prevention)
• Compliance with legal obligations

5. Data Sharing

We do not sell or rent your personal data. Your data may be shared with:

• Delivery partners to fulfil your orders
• Payment service providers (PCI DSS certified secure processors)
• Technical providers (hosting, analytics, email)
• Legal authorities if required by law

6. Data Retention

Your data is retained for:

• Order data: 7 years for tax and accounting purposes
• Communication data: 3 years from last contact
• Analytics data: anonymised form for statistical analysis

7. Your Rights

Under data protection laws, you have the following rights:

• Right of access: obtain a copy of your data
• Right to rectification: correct inaccurate data
• Right to erasure: request deletion of your data
• Right to restriction: limit processing of your data
• Right to portability: receive your data in a structured format
• Right to object: object to processing of your data
• Right to withdraw consent: at any time

To exercise these rights, contact us at: sales@hall-fast.com

8. Security

We implement advanced technical and organisational measures to protect your data:

• SSL/TLS encryption for all transmissions
• PCI DSS certified payment systems
• Limited access to personal data to authorised personnel only
• Continuous security monitoring

9. Cookies

For more information about our use of cookies, please see our Cookie Policy.

10. Changes to This Policy

We reserve the right to modify this privacy policy at any time. Any changes will be published on this page with an updated date.

11. Contact Us

For any questions regarding this policy:

Email: sales@hall-fast.com
Telephone: 01623 645645
Address: Unit 4, Aria Park, Mansfield, NG18 4ZE, UK